Privacy Policy

Data Collection and Processing

CHRIARA is committed to protecting your personal data with surgical precision. We collect essential information including your name, email address, and technical identifiers necessary for account management and service delivery. All data processing occurs within our secure infrastructure located in Manchester, United Kingdom, strictly adhering to GDPR regulations and industry security standards.

Our systems automatically log technical data such as IP addresses, browser types, and usage patterns to maintain service quality and detect unauthorized access attempts. This technical data is anonymized within 30 days and retained only as long as necessary for security analysis and system optimization.

Data Usage and Purpose

We utilize collected data exclusively for delivering and improving CHRIARA services. Your contact information enables us to provide critical service updates, respond to inquiries, and deliver essential notifications regarding your account status. We never sell or rent personal data to third parties under any circumstances.

Analytical data helps us understand usage patterns to optimize platform performance and user experience. This includes monitoring feature adoption rates, identifying technical bottlenecks, and ensuring consistent service availability across different devices and network conditions.

Marketing communications require explicit opt-in consent, which you can revoke at any time through your account settings or by contacting our privacy team directly.

Data Retention and Your Rights

Active account data is retained indefinitely while your account remains open. Upon account termination, personal identifiers are deleted within 90 days, except for data required for legal compliance or legitimate business record-keeping. Financial transaction records are retained for seven years as mandated by United Kingdom tax regulations.

You possess comprehensive rights regarding your data: access, rectification, deletion, portability, and objection to processing. To exercise these rights, contact our Data Protection Officer at privacy@chriara.com. We respond to all legitimate requests within 30 business days without charge.